Good morning, Dr. Chen
Thursday, 3 April 2026 · 3 clinics operational
Today's Appointments
34
↑ 4 more than yesterday
Monthly Revenue
RM 61,240
96.3% collected
Active Clients
488
12 new this month
Staff On Duty
11
Across 3 locations
Today's Schedule
34 appointments
| Time | Patient | Therapist | Type | Location | Status |
|---|---|---|---|---|---|
| 8:00 AM | David Tan | Dr. Lim | ACL Rehab | PJ | Completed |
| 9:00 AM | Amira Hassan | Dr. Priya | Back Therapy | Bangsar | Completed |
| 10:00 AM | Raj Kumar | Dr. Lim | Knee Mobilisation | PJ | In Session |
| 10:30 AM | Sarah Wong | Dr. Chen | Shoulder Assess | Cheras | In Session |
| 11:00 AM | Lee Chong Wei | Dr. Farah | Sports Massage | Bangsar | Upcoming |
| 2:00 PM | Nurul Ain | Dr. Priya | Post-Op Rehab | Cheras | Scheduled |
Invoices Today
⚡ Auto-Generated
INV-2026-0892 · David Tan
RM 280 · Session + Ice Pack
Paid
INV-2026-0893 · Amira Hassan
RM 240 · Back Therapy
Paid
INV-2026-0894 · Raj Kumar
RM 320 · Knee Package
INV-2026-0895 · Sarah Wong
RM 190 · Shoulder Assess
Pending
System Activity
Invoice INV-2026-0893 auto-sent to Amira Hassan
10:05 AM
Payment received RM 280 from David Tan
9:55 AM
Appointment reminders sent to 8 patients (2:00–5:00 PM)
9:00 AM
Low stock alert: TENS Electrode Pads (PJ — 4 left)
8:30 AM
March payroll auto-processed — RM 38,600 disbursed
Yesterday, 11:59 PM
Appointments
Schedule, track and manage all patient sessions across locations.
Today
This Week
This Month
| Time | Patient | Age | Therapist | Treatment | Duration | Room | Location | Status |
|---|---|---|---|---|---|---|---|---|
| 8:00 AM | David Tan | 34 | Dr. Lim | ACL Rehabilitation | 60 min | Room 1 | PJ | Completed |
| 9:00 AM | Amira Hassan | 42 | Dr. Priya | Lumbar Back Therapy | 45 min | Room 2 | Bangsar | Completed |
| 9:30 AM | Eric Lau | 28 | Dr. Farah | Neck Traction | 30 min | Room 3 | PJ | Completed |
| 10:00 AM | Raj Kumar | 55 | Dr. Lim | Knee Mobilisation | 60 min | Room 1 | PJ | In Session |
| 10:30 AM | Sarah Wong | 31 | Dr. Chen | Shoulder Assessment | 45 min | Room 1 | Cheras | In Session |
| 11:00 AM | Lee Chong Wei | 44 | Dr. Farah | Sports Massage | 60 min | Room 2 | Bangsar | Upcoming |
| 11:30 AM | Fauziah Idris | 60 | Dr. Priya | Hip Strengthening | 45 min | Room 2 | Bangsar | Upcoming |
| 2:00 PM | Nurul Ain | 27 | Dr. Priya | Post-Op Knee Rehab | 60 min | Room 3 | Cheras | Scheduled |
| 3:00 PM | Michael Ng | 38 | Dr. Lim | Ankle Sprain Rehab | 45 min | Room 1 | PJ | Scheduled |
| 4:30 PM | Priya Menon | 48 | Dr. Chen | Cervical Manipulation | 30 min | Room 2 | Cheras | Scheduled |
Clients
Patient registry, session history, outstanding balances and portal access.
| Patient | ID | Age | Primary Condition | Therapist | Last Visit | Sessions | Outstanding | Status | Portal |
|---|---|---|---|---|---|---|---|---|---|
| David Tan | SYN-00412 | 34 | ACL Reconstruction | Dr. Lim | 3 Apr 2026 | 18 | — | Active | Portal ↗ |
| Amira Hassan | SYN-00387 | 42 | Lumbar Back Pain | Dr. Priya | 3 Apr 2026 | 24 | — | Active | Portal ↗ |
| Raj Kumar | SYN-00291 | 55 | Knee Osteoarthritis | Dr. Lim | 3 Apr 2026 | 31 | RM 320 | Active | Portal ↗ |
| Sarah Wong | SYN-00455 | 31 | Rotator Cuff Tear | Dr. Chen | 3 Apr 2026 | 7 | — | Active | Portal ↗ |
| Lee Chong Wei | SYN-00318 | 44 | Hamstring Strain | Dr. Farah | 28 Mar 2026 | 12 | — | Active | Portal ↗ |
| Fauziah Idris | SYN-00204 | 60 | Hip Replacement Rehab | Dr. Priya | 25 Mar 2026 | 42 | RM 480 | Active | Portal ↗ |
| Michael Ng | SYN-00361 | 38 | Ankle Sprain | Dr. Lim | 20 Mar 2026 | 5 | — | Active | Portal ↗ |
| Nurul Ain | SYN-00478 | 27 | Post-Op Knee Rehab | Dr. Priya | 15 Feb 2026 | 3 | — | Active | Portal ↗ |
HR & Staff
Staff roster, leave management and payroll processing.
CL
Dr. Chen Li
Senior Physiotherapist
On Duty
JL
Dr. James Lim
Senior Physiotherapist
On Duty
PS
Dr. Priya Sharma
Physiotherapist
On Duty
FA
Dr. Farah Aziz
Physiotherapist
On Duty
MY
Marcus Yong
Rehab Assistant
On Duty
LH
Lisa Hou
Front Desk
On Duty
AR
Amir Ruslan
Rehab Assistant
On Leave
NT
Nadia Teo
Front Desk
On Duty
Leave Requests
April 2026
| Staff | Type | Dates | Days | Status |
|---|---|---|---|---|
| Amir Ruslan | Medical Leave | 3–4 Apr | 2 | Approved |
| Dr. Farah Aziz | Annual Leave | 10–11 Apr | 2 | Pending |
| Marcus Yong | Annual Leave | 17 Apr | 1 | Pending |
March Payroll
⚡ Auto-Processed
| Staff | Role | Amount |
|---|---|---|
| Dr. James Lim | Sr. Physio | RM 9,200 |
| Dr. Priya Sharma | Physio | RM 7,800 |
| Dr. Farah Aziz | Physio | RM 7,400 |
| Support Staff (5) | Assistants / FD | RM 14,200 |
| Total Disbursed | RM 38,600 | |
Accounting
Revenue tracking, invoice ledger and automated billing for April 2026.
April Revenue
RM 61,240
Month to date
Collected
RM 58,980
96.3% collection rate
Outstanding
RM 2,260
8 invoices pending
Avg Invoice
RM 268
Across 228 sessions
Invoice Ledger — April 2026
⚡ Auto-Generated
| Invoice # | Patient | Date | Services | Amount | Status |
|---|---|---|---|---|---|
| INV-2026-0892 | David Tan | 3 Apr | Session + Ice Pack | RM 280 | Paid |
| INV-2026-0893 | Amira Hassan | 3 Apr | Back Therapy | RM 240 | Paid |
| INV-2026-0890 | Lee Chong Wei | 2 Apr | Sports Package x3 | RM 780 | Paid |
| INV-2026-0888 | Fauziah Idris | 1 Apr | Hip Rehab Session | RM 320 | Pending |
| INV-2026-0885 | Michael Ng | 31 Mar | Ankle + Taping | RM 190 | Paid |
| INV-2026-0882 | Priya Menon | 30 Mar | Cervical Session | RM 220 | Paid |
| INV-2026-0879 | Raj Kumar | 29 Mar | Knee Package | RM 480 | Overdue |
| INV-2026-0877 | Eric Lau | 28 Mar | Neck Traction x2 | RM 360 | Paid |
| INV-2026-0874 | Sarah Wong | 26 Mar | Shoulder + US Therapy | RM 310 | Paid |
| INV-2026-0871 | Nurul Ain | 25 Mar | Post-Op Consult | RM 160 | Pending |
Monthly Revenue
Last 6 months
Auto-Invoice Setup
⚡ Auto
Invoice generated after each completed session
Invoice emailed automatically to patient on completion
Payment reminder WhatsApp sent at 3 days unpaid
Overdue flag raised after 7 days, escalated to Dr. Chen
Monthly revenue report auto-compiled on 1st of month
Inventory Management
Stock levels across all 3 clinic locations with low-stock alerts.
Total SKUs
94
Across all 3 locations
Low Stock Alerts
5
Action required
Monthly Spend
RM 4,820
March 2026
| Item | Category | PJ | Bangsar | Cheras | Total | Reorder At | Status |
|---|---|---|---|---|---|---|---|
| TENS Electrode Pads | Consumables | 4 | 22 | 18 | 44 | 20 | Low Stock |
| Elastic Bandages (5cm) | Consumables | 30 | 6 | 24 | 60 | 15 | Low Stock |
| Kinesio Tape (Black) | Consumables | 18 | 14 | 3 | 35 | 10 | Low Stock |
| Ultrasound Gel (1L) | Consumables | 8 | 5 | 2 | 15 | 6 | Low Stock |
| Latex-Free Gloves (M) | Consumables | 50 | 8 | 35 | 93 | 30 | Low Stock |
| Hot/Cold Pack (Large) | Equipment | 12 | 10 | 8 | 30 | 6 | OK |
| Deep Heat Cream (100g) | Topicals | 24 | 18 | 20 | 62 | 12 | OK |
| Foam Roller (Standard) | Equipment | 5 | 4 | 6 | 15 | 3 | OK |
| Massage Oil (500ml) | Topicals | 10 | 8 | 9 | 27 | 5 | OK |
| Theraband Set (5-pack) | Equipment | 7 | 6 | 5 | 18 | 4 | Reorder Soon |
Vendor Management
Supplier directory, purchase orders and payment tracking.
Active Vendors
12
All categories
Open POs
3
Awaiting fulfilment
Apr Spend
RM 4,820
Month to date
Pending Payments
RM 2,100
2 vendors
| Vendor | Category | Contact | Last Order | Amount | Lead Time | Payment | Action |
|---|---|---|---|---|---|---|---|
| MedCore Supplies Sdn Bhd | Medical Supplies | Ahmad · 012-388 4421 | 28 Mar 2026 | RM 1,840 | 3–5 days | Paid | |
| PhysioEquip Malaysia | Equipment | Siti · 03-7621 0044 | 20 Mar 2026 | RM 960 | 7 days | Paid | |
| KL Med Consumables | Consumables | Ravi · 016-772 9901 | 15 Mar 2026 | RM 680 | 2–3 days | Pending | |
| Taping Solutions Asia | Consumables | Jenny · 017-533 8800 | 10 Mar 2026 | RM 420 | 4 days | Paid | |
| Rehabilife Distribution | Medical Supplies | Omar · 011-2884 6600 | 5 Mar 2026 | RM 1,260 | 5–7 days | Pending | |
| CleanPro Facilities | Facilities | Lena · 03-8800 5512 | 1 Apr 2026 | RM 480 | Same day | Paid | |
| SportsMed Direct | Equipment | Kelvin · 019-444 3311 | 22 Feb 2026 | RM 2,100 | 10–14 days | Overdue |
Marketing Automation
Patient retention, re-engagement campaigns and referral tracking.
Patient Retention
84%
↑ 3% vs last quarter
Re-engagement Rate
38%
Lapsed patients returning
Messages Sent
1,248
This month
New Referrals
24
From existing patients
Review Requests
342
Sent via Google
Lapsed Clients
31
No visit in 60+ days
Active Automation Campaigns
⚡ AI-Driven
| Campaign | Trigger | Channel | Sent | Open Rate | Status |
|---|---|---|---|---|---|
| Post-Session Follow-up | Session completed | 488 | 74% | Live | |
| Appointment Reminder | 24h before appt | 312 | 91% | Live | |
| Re-engagement — 30 Days | No visit in 30 days | 124 | 38% | Live | |
| Re-engagement — 60 Days | No visit in 60 days | WhatsApp + Email | 31 | 42% | Live |
| Invoice Payment Reminder | 3 days unpaid | 47 | 68% | Live | |
| Referral Request | After 5th session | 86 | 54% | Live | |
| Google Review Request | Session rated 4+ | SMS | 342 | 31% | Live |
| Birthday Wellness Offer | Patient birthday | 0 | — | Scheduled |
Patient Retention Metrics
Overall Retention Rate
84%
30-Day Re-engagement
61%
Referral Conversion
28%
Review Response Rate
31%
Channel Connections
WhatsApp Business
Connected
Email (SendGrid)
Connected
SMS Gateway
Connected
Google Reviews
Connected
Communications
All patient messages centralised — WhatsApp, Email, SMS in one place. Full audit trail on every conversation.
WhatsApp Threads
312
Active patients
Emails Logged
1,084
This month
Unread
7
Needs attention
Avg Response Time
4 min
Auto-replies active
All Conversations
7 unread
DT
David Tan
10:24am
Hi, just wanted to check if I should do the exercises even if…
AH
Amira Hassan
9:14am
Invoice INV-0891 — RM 280.00 — Payment received ✓
RK
Raj Kumar
8:52am
Thank you doctor! See you on Thursday
SL
Sarah Lim
Yesterday
Re: Your upcoming appointment on 3 April 2026
LC
Lee Chong Huat
Yesterday
REMINDER: Invoice INV-0885 overdue — RM 320.00
PN
Priya Nair
2 Apr
Hi Dr Chen, my knee feels a bit stiff this morning, is…
MW
Marcus Wong
2 Apr
Your appointment reminder: Tomorrow 11:30 AM at Bangsar
NH
Nurul Huda
1 Apr
Exercise reminder: Day 3 of your home programme 💪
KS
Kavitha Selvan
31 Mar
Thank you for the session summary, very helpful!
DT
David Tan · SYN-00445
Sports Injury — ACL Recovery · Dr. Chen · Last seen 10:24am
Active Patient
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